Terms and Conditions for The Supply of Services

These Terms and Conditions apply to the provision of the services by Trueleads Ltd, a company registered in England and Wales under number 12551351 whose registered office is at First Floor 1 Des Roches Square, Witan Way, Witney, Oxfordshire, United Kingdom, OX28 4BE

Definitions and Interpretations

  1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day”means any day other than a Saturday, Sunday or bank holiday in England and Wales.
“Contract”means these Terms and Conditions together with the terms of any applicable Proposal.
“Customer”means the person/company (including their employees, agents, or assigns) purchasing or receiving the services.
“Fees”means the price payable for Services
“Intellectual Property Rights”means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will exist now or in the future in any part of the world.
“Parties”means both the Service Provider and the Customer, and ‘party’ shall mean either.
“Quotation”means a statement of work, service specification or other similar document describing the services to be provided by the Service Provider.
“Service Provider”means Trueleads Ltd. (Also includes employees, agents, representatives, and 3rd party suppliers)
“Services”means the services detailed in any Proposal provided by the Service Provider.
“Writing”includes electronic mail and comparable means of communication.
  1. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
    1. Words imparting the singular number shall include the plural and vice-versa.
  1. Confidentiality
    1. In the absence of a separate Non-Disclosure Agreement between the Parties, this clause 15 shall apply.
    1. Each Party acknowledges that in connection with this Contract, it may receive certain confidential or proprietary technical and business information and materials of the other Party (“Confidential Information”).
    1. Each Party, its agents and employers, shall hold and maintain in strict confidence all Confidential Information, shall not disclose such Confidential Information to any third party and shall not use any Confidential Information except as may be necessary to perform its obligations under this Contract except as may be required by a court or governmental authority of competent jurisdiction.
    1. Notwithstanding the preceding, Confidential Information shall not include any information in the public domain or that becomes publicly known through no fault of the receiving Party or is otherwise correctly received by a third party without an obligation of confidentiality.
    1. On the conclusion or termination of the Contract, both parties shall cease to use all copies of confidential information obtained from the other except in so far as the law requires the information be retained in which event it shall be kept until such period is over and, in any event, kept strictly confidential under the provisions of this clause.
  1. Data Processing
    1. The Client will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by processing (in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data), taking into account the state of the data, the costs of implementation and the nature, scope, context and purposes of the processing of personal data, as well as the risk of and the severity of interference with the rights and freedoms of the data subjects (if any).
    1. Ensure that access to personal data is limited to those employees who need access to such personal data to meet GDPR requirements and that such employees shall respect and maintain the confidentiality and security of such personal data.
    1. Once the data is shared by Trueleads Ltd to the Client, the Client becomes the data controller and data processor of the data and is therefore responsible for all relevant laws and regulations pertaining to territory and data held.
    1. The Client orders data on a credit-based system and no refunds will be given on unused credits.
    1. The Credits requested are laid out in the Quotation and remain valid for 14 days from the date of the quotation.
  1. Data Protection
    1. Data Protection Legislation’ refers to The Data Protection Act 2018 and any secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced, or updated from time to time.
    1. When supplying the Services to the Customer, the Service Provider may gain access to or acquire the ability to transfer, store or process personal data of the Customer’s employees.
    1. The parties agree that where such processing of personal data takes place, the Customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the Data Protection Legislation.
    1. To avoid doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the Data Protection Legislation.
    1. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the processing and refrain from Processing any Personal Data for its own or any third party’s purposes.
    1. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation or regulations.
    1. The Service Provider shall implement and maintain technical and organisational security measures required to protect Personal Data Processed by the Service Provider on behalf of the Customer.
    1. Further information about the Service Provider’s approach to data protection is specified in its Data Protection Policy, found on its website. For any enquiries or complaints regarding data privacy, please email info@trueleads.com.
  2. Complaints, Communication and Contact Details
    1. If you wish to contact the Service Provider with questions or to make a complaint, please get in touch by email at info@trueleads.com
    1. Trueleads strives to provide excellent customer service and would appreciate every opportunity to resolve any dispute swiftly and amicably.
  3. Notices
    1. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the Party giving notice (or a duly authorised officer of that Party).
    1. A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours when Business Hours next begin after the relevant time set out below):
      1. where the notice is delivered personally at the time of delivery.
      1. where the notice is sent by first class post, 48 hours after posting; and
      1. where the notice is sent by email at the time of the transmission (providing the sending Party retains written evidence of the transmission).
    1. All notices under these Terms and Conditions must be addressed to the most recent address or email address notified to the other Party.

Last Updated: Feb 2024